About IGT Glass Hardware

At IGT Glass Hardware, we’ve been reshaping the glass industry for over 17 years—one connection at a time. As a fast-growing, design-forward B2B company, we supply premium hardware and solutions to glass installers, contractors, and commercial clients across the U.S. Recognized as one of South Florida’s Top 40 Best Places to Work, we pride ourselves on delivering a WOW experience to every customer, grounded in reliability, speed, and care.

We’re building a team of curious, solutions-oriented professionals who are excited to learn, grow, and deliver technical excellence to our partners.

Position Summary

The Technical Consultant is a frontline product and service expert who collaborates with our Revenue and Operations teams to deliver unmatched technical support to customers, field reps, and internal stakeholders. You’ll serve as a key bridge between product knowledge and customer success—ensuring accuracy, clarity, and confidence across every interaction.

This is not just a customer service job—it’s a strategic role within IGT’s commercial engine, ideal for someone who enjoys solving problems, learning continuously, and helping others succeed.

Key Responsibilities

What You’ll Do

• Provide real-time support and solutions to customers regarding hardware selection, installation, and product specifications

• Deliver clear, professional communication via phone, email, and live consults (in-office or showroom)

• Assist with quoting and presentations by advising the Revenue Team on complex product configurations

• Document recurring questions and challenges to improve IGT’s internal knowledge base

• Maintain and update customer cases in CRM and POS systems (EKO, Google Workspace, etc.)

• Conduct product demonstrations or training for staff and clients, when applicable

• Support IGT’s safety standards and warehouse handling protocols, including PPE use

• Stay current on all IGT products and technical updates through internal learning

You’re a Great Fit If You:

• Have at least 2 years of experience in technical sales, customer service, or product advisory

• Enjoy troubleshooting and translating complex specs into simple, helpful guidance

• Are bilingual in English and Spanish (preferred but not required)

• Communicate clearly and professionally across written and verbal platforms

• Thrive in fast-paced, collaborative environments with a strong sense of ownership

• Are tech-savvy and detail-oriented, with experience in CRM, POS, or collaboration tools

Working Conditions

This is a full-time, on-site position with hours from Monday to Friday, 7:00 a.m. to 4:00 p.m. Some flexibility may be required depending on customer and team needs, to work on Saturdays, from 8:00 am to 12:00 pm.

At IGT, Your Growth is Our Growth

Our team isn’t just selling hardware—we’re creating value, solving technical puzzles, and building a community of professionals across the industry. We believe in investing in our people because great service starts with great people.

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